The Newcomer Housing Help program assists newly arrived refugees to access and maintain housing in their new community. This program was designed to provide housing information, assistance to access housing, income supports and to enable clients to access permanent housing.

In order for clients to maintain stable housing, the program also focuses on stabilizing clients with physical and mental health complications by linking them to appropriate health care providers. Housing is a key component for newcomers to succeed in their process of adapting and integrating into Canadian society.


The housing program offers a holistic program model, its services include:

  • Helping vulnerable clients find housing appropriate to their needs
  • Accommodation Search – Newcomers find it difficult to navigate the housing market, housing workers help them to minimize barriers involved in this process. Housing workers also help clients look into alternative housing options such as transitional supportive housing and subsidized housing through the City of Toronto BNL (by-name list).
  • Income Support – Housing workers provide assistance navigating the complex income support system. Housing workers assists clients in obtaining appropriate funding such as the housing stabilization fund through rent supplement programs.
  • Advocate on behalf of clients. – To reduce communication barriers. Clients are provided with supports when communicating with landlords and with income security programs.